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hopewitht's

  • Home
  • About
  • Campaigns
    • Sgt. Joshua Ashley
    • Dresses at Tiffany's
    • Op. Community Cares
    • ICPAROCKS
    • Pink Party
    • More..
  • COF/FYM
  • Products
  • SGT. Joshua Ashley
  • Apply
  • FAQ
  • Contact

FREQUENTLY ASKED QUESTIONS

1. WHO IS HOPE WITH T'S?

The HOPE with T's team has been involved in the apparel and screen print industry for over 19 years. During this time, we realized that extending a helping hand to different causes in order to raise awareness was what we were meant to do. 

HOPE with T’s was started with two goals in mind: to raise awareness, and to support nonprofits and charities all around the world. In order to be involved with these causes we want to know who it is we are working with, what they stand for, and what the proceeds we help raise will be going towards. We strive to help a variety of causes and look forward to collaborating with groups and organizations of all sizes. Our vision is to launch multiple campaigns monthly in order to do just that.

2. IS OUR WEBSITE SECURE?

HOPE with T's takes our customers purchases very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. 

3. DO WE HAVE A PRIVACY POLICY? 

You can rest assured that your personal information will never be rented, sold, or otherwise shared with any third party. In order to process your order, there are two exceptions to this:

  1. Shipping Information - In order to ship your item(s), we will share your shipping address with our shipping providers, UPS, DHL, FedEx, or USPS, .

  2. Billing Information - In order to accept your payment, your credit card information will be fully encrypted and shared with the credit card processor Shopify Payments by Stripe.

These two exceptions are completely normal and necessary for any transaction to take place on any website where a physical product is being sold. This information remains safe and secure during both of these processes.

4. HOW MUCH IS SHIPPING?

For all orders in the United States, HOPE with T's charges a flat rate $8.99 using standard USPS (Untied States postal services) For all orders outside the U.S. additional shipping costs may apply.

5. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

All purchases will be finalized at the end of each week and it can take up to two weeks for our customers to receive.

6. PRE-SHRUNK POLICY:

 A majority of our tees are 100%  cotton /preshrunk. Additional details of each garment is listed on the product page within the shop.

7. EXCHANGE POLICY:

Unfortunately there are no exchanges or refunds. HOPE with T's screen prints each order as purchased during each campaign, and due to the limited edition series we do not create excess. We will however make exceptions if upon arrival you received damaged products.

8. HOW DOES EACH CAMPAIGN WORK?

Each campaign launched through HOPE with T's includes:

  • Limited edition apparel graphic(s) sold during a period of time.

  • Marketing and advertising across our social media outlets.

  • In-house printing of apparel.

  • Nationwide and international shipping.

9. I HAVE A QUESTION THAT WAS NOT ANSWERED, WHO CAN I CONTACT?

If you would like to receive any additional information or would like to inquire about teaming up with HOPE with T's please email us at hopewithts@gmail.com. A HOPE with T's team member will respond to you in a timely manner.  

 

 

 

 

 

 

 

 

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